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Quick Fix: Connection Issues

If ADSMCP tools aren’t responding or you see connection errors, try these steps in order: 1. Check Tool Permissions In your AI client’s connector settings, make sure:
  • Read tools (performance, research, status) → Always allow
  • Write tools (campaign creation, budget changes) → Custom (ask each time)
If tools are blocked or set to “Never allow,” nothing will work. 2. Disconnect and Reconnect the Connector
  • Claude: Customize → Connectors → ADSMCP Ads & Performance Marketing Agent → Disconnect → Connect again → Complete OAuth
  • ChatGPT: Settings → Plugins → remove the plugin you created → Plugins → Add → Add custom MCP server with https://mcp.adsmcp.si/mcp → Create as a plugin → Complete OAuth. (The ADSMCP plugin from the directory is having issues; switch to the custom MCP server.)
  • Cursor: Customize → MCP → toggle adsmcp off and on → Complete OAuth
  • Grok Bot: Marketplace → ADSMCP → Authorize
  • Claude Code: /plugin → Installed tab → adsmcp → Authenticate (or /mcp → plugin:adsmcp-ads-agent:adsmcp MCP Server → Authenticate)
Claude connectors and ChatGPT plugins may disconnect every 1–2 weeks. This is normal — just re-enable and re-authenticate. 3. Refresh Your ADSMCP Session If reconnecting didn’t help, your login session may have expired:
  1. Go to adsmcp.ai
  2. Log out (avatar → Sign out)
  3. Log back in
  4. Return to your AI client and retry
[!NOTE] These steps apply when nothing works — not even get_connections_status or basic tools. If some platforms work but one doesn’t, that’s a platform-specific issue. Reconnect just that platform at adsmcp.ai/connections.
[!TIP] Check the right connection first. ADSMCP has two sign-ins that are easy to confuse: your AI-client connection (the ChatGPT/Claude link to ADSMCP) and your ad-platform sign-in. When every platform fails at once it’s the AI-client connection; when one fails and the others work it’s that platform. To see the real error rather than guessing, ask your assistant “why did my recent calls fail?” — the free why_did_this_fail tool lists your recent failed actions with the platform’s actual message behind each.
Still stuck? Reach out through the channels below.
[!NOTE] You can also use the in-app support chat at the bottom-right of adsmcp.ai. It now accepts screenshot attachments (PNG/JPEG — paperclip, paste, or drag-and-drop), so you can show a visual issue instead of describing it, and your conversation resumes where you left off for up to 7 days.

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Community

Join our Discord Ask questions, share workflows, get help from the team and other ADSMCP users. The fastest way to get answers.

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Report an Issue

Found a bug or something not working? Open a GitHub issue with the details.
Open a GitHub Issue Bug reports, unexpected errors, and tool failures. Include your AI client, ad platform, and the error message.

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What to Include in a Bug Report

A good bug report helps us fix things faster:

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Email Support

For account issues, billing questions, or anything that doesn’t fit a GitHub issue: [email protected] Based in San Francisco, PST. Typical response time: 2–4 hours.

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Feature Requests

Have an idea for a new tool, workflow, or platform integration? We track feature requests on GitHub:
Request a Feature Describe what you’d like ADSMCP to do. Include the platform, use case, and why it matters.

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Agency & Team Support

Managing campaigns for multiple clients or need dedicated onboarding? Book a demo and we’ll walk through multi-seat access, pooled tool calls, and support options for your team.
Book a Demo Priority support, dedicated onboarding, and custom integrations for agencies and teams.
FAQ Common questions about ADSMCP — pricing, security, platforms, troubleshooting
Glossary Advertising and technology terms used across ADSMCP
Security OAuth, encryption, data handling, and how to revoke access
Pricing Plans, tool call limits, and what’s included
Prompt Engineering Playbook The $39 one-time add-on — what’s in it, how to download and install it, and why it isn’t a subscription