> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adsmcp.si/llms.txt
> Use this file to discover all available pages before exploring further.

# ADSMCP Support: Discord, GitHub & Email Help

> Get help with ADSMCP — join our Discord community, report bugs on GitHub, or email support. Team onboarding and priority response available.

Need help? Here's how to reach us.

## Quick Fix: Connection Issues

If ADSMCP tools aren't responding or you see connection errors, try these steps in order:

**1. Check Tool Permissions**

In your AI client's connector settings, make sure:

* **Read tools** (performance, research, status) → **Always allow**
* **Write tools** (campaign creation, budget changes) → **Custom** (ask each time)

If tools are blocked or set to "Never allow," nothing will work.

**2. Disconnect and Reconnect the Connector**

* **Claude:** Customize → Connectors → **ADSMCP Ads & Performance Marketing Agent** → Disconnect → Connect again → Complete OAuth
* **ChatGPT:** Settings → Plugins → remove the plugin you created → Plugins → Add → Add custom MCP server with `https://mcp.adsmcp.si/mcp` → Create as a plugin → Complete OAuth. (The ADSMCP plugin from the directory is having issues; switch to the custom MCP server.)
* **Cursor:** Customize → MCP → toggle `adsmcp` off and on → Complete OAuth
* **Grok Bot:** Marketplace → ADSMCP → **Authorize**
* **Claude Code:** `/plugin` → **Installed** tab → **adsmcp** → **Authenticate** (or `/mcp` → **plugin:adsmcp-ads-agent:adsmcp MCP Server** → **Authenticate**)

Claude connectors and ChatGPT plugins may disconnect every 1–2 weeks. This is normal — just re-enable and re-authenticate.

**3. Refresh Your ADSMCP Session**

If reconnecting didn't help, your login session may have expired:

1. Go to [adsmcp.ai](https://adsmcp.si)
2. Log out (avatar → Sign out)
3. Log back in
4. Return to your AI client and retry

> [!NOTE]
>
> These steps apply when **nothing works** — not even `get_connections_status` or basic tools. If some platforms work but one doesn't, that's a platform-specific issue. Reconnect just that platform at [adsmcp.ai/connections](https://adsmcp.si/dashboard/connections).

> [!TIP]
>
> **Check the right connection first.** ADSMCP has two sign-ins that are easy to confuse: your **AI-client connection** (the ChatGPT/Claude link to ADSMCP) and your **ad-platform sign-in**. When every platform fails at once it's the AI-client connection; when one fails and the others work it's that platform. To see the real error rather than guessing, ask your assistant *"why did my recent calls fail?"* — the free [`why_did_this_fail`](https://adsmcp.si/docs/agent-skills/diagnostic-helper-tools) tool lists your recent failed actions with the platform's actual message behind each.

Still stuck? Reach out through the channels below.

> [!NOTE]
>
> You can also use the **in-app support chat** at the bottom-right of [adsmcp.ai](https://adsmcp.si). It now accepts **screenshot attachments** (PNG/JPEG — paperclip, paste, or drag-and-drop), so you can show a visual issue instead of describing it, and your conversation resumes where you left off for up to 7 days.

## Community

> **[Join our Discord](https://discord.gg/ddZr3xTR)**
>
> Ask questions, share workflows, get help from the team and other ADSMCP users. The fastest way to get answers.

## Report an Issue

Found a bug or something not working? Open a GitHub issue with the details.

> **[Open a GitHub Issue](https://github.com/amekala/ads-mcp/issues/new)**
>
> Bug reports, unexpected errors, and tool failures. Include your AI client, ad platform, and the error message.

### What to Include in a Bug Report

A good bug report helps us fix things faster:

| Field | What to Include |
| - | - |
| **AI client** | Claude Code, Cursor, ChatGPT, Codex, OpenClaw, Windsurf, Perplexity, Manus |
| **Ad platform** | Google Ads, Meta Ads, Amazon Ads, ChatGPT Ads, LinkedIn Ads, TikTok Ads |
| **Tool name** | The ADSMCP tool that failed (e.g., `create_search_campaign`) |
| **Error message** | The exact error text |
| **Steps to reproduce** | What you did before the error occurred |
| **Expected behavior** | What you expected to happen |

## Email Support

For account issues, billing questions, or anything that doesn't fit a GitHub issue:

**[support@adsmcp.si](mailto:support@adsmcp.si)**

Based in San Francisco, PST. Typical response time: 2–4 hours.

## Feature Requests

Have an idea for a new tool, workflow, or platform integration? We track feature requests on GitHub:

> **[Request a Feature](https://github.com/amekala/ads-mcp/issues/new?labels=enhancement)**
>
> Describe what you'd like ADSMCP to do. Include the platform, use case, and why it matters.

## Agency & Team Support

Managing campaigns for multiple clients or need dedicated onboarding? Book a demo and we'll walk through multi-seat access, pooled tool calls, and support options for your team.

> **[Book a Demo](https://adsmcp.si/book-demo)**
>
> Priority support, dedicated onboarding, and custom integrations for agencies and teams.

## Quick Links

> **[FAQ](https://docs.adsmcp.si/knowledge-base/faq.md)**
>
> Common questions about ADSMCP — pricing, security, platforms, troubleshooting

> **[Glossary](https://docs.adsmcp.si/knowledge-base/glossary.md)**
>
> Advertising and technology terms used across ADSMCP

> **[Security](https://docs.adsmcp.si/knowledge-base/security.md)**
>
> OAuth, encryption, data handling, and how to revoke access

> **[Pricing](https://docs.adsmcp.si/knowledge-base/pricing.md)**
>
> Plans, tool call limits, and what's included

> **[Prompt Engineering Playbook](https://docs.adsmcp.si/agent-skills/prompt-engineering-playbook.md)**
>
> The \$39 one-time add-on — what's in it, how to download and install it, and why it isn't a subscription


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